GfK, Singapore

GfK is a global leader in data and analytics, specializing in providing consumer and market insights to businesses across various industries. GfK, which stands for "Growth from Knowledge," helps companies understand market trends, consumer behavior, and competitive landscapes to make informed decisions and drive growth.

Leadership & Operational Excellence

• Led a 450-member APAC Operations team, driving large-scale process transformations and achieving over $1M in annual efficiency gains.

• Streamlined regional operations by implementing best practices, optimizing workflows, and fostering a culture of continuous improvement.

• Successfully managed cross-functional teams across multiple geographies, ensuring alignment with organizational goals and delivering consistent results.

Digital Transformation & Analytics

• Spearheaded the development and implementation of digital and analytics strategies, reducing personnel and infrastructure costs by 50% within the first year.

• Leveraged data-driven insights to identify inefficiencies, improve decision-making, and enhance operational performance.

• Championed the adoption of advanced technologies in data processing, to modernize operations and increase scalability.

Strategic Alignment & Compliance

• Aligned operational strategies with GfK’s corporate objectives, ensuring full compliance with organizational goals and regulatory requirements.

• Translated high-level corporate strategies into actionable plans, driving measurable outcomes and contributing to regional and global success.

Collaboration & Cross-Functional Leadership

• Facilitated collaboration with GfK’s regional centers of excellence, enabling cross-functional projects that reduced time-to-market by 10%.

• Built strong partnerships with internal and external stakeholders to drive innovation, improve processes, and achieve shared objectives.

• Promoted knowledge sharing and best practices across teams, fostering a culture of collaboration and continuous learning.

Head (VP) of Operations

I oversaw end-to-end operations across the Asia Pacific region, managing data systems integration, field data collection, reporting and analytics, software solutions, and project management. Leading teams across multiple regional offices, I ensured seamless execution and alignment with organizational goals, reporting directly to the Chief Operating Officer (COO).